Welcome to One Family Clothing’s FAQ section! We’re here to make your family shopping experience as smooth and enjoyable as possible. Below you’ll find answers to our most commonly asked questions about products, shipping, returns, and more.
About Our Products
What types of clothing do you offer?
We specialize in comfortable, stylish clothing for the whole family! Our collections include:
- Clothing for men, women, kids, and toddlers
- Categories like dresses, pants, skirts, hoodies, sweatshirts, tees, and sleepwear
- Accessories including bags, backpacks, hats, and sunglasses
- Home decor and pet supplies to complete your family lifestyle
Are your products true to size?
Yes! We carefully design our clothing to follow standard sizing. Each product page includes detailed size charts to help you find the perfect fit for every family member. If you’re between sizes or unsure, we recommend sizing up for comfort.
Do you offer seasonal collections?
Absolutely! We regularly update our inventory with seasonally appropriate clothing. Our free shipping on orders over $50 makes it easy to update your family’s wardrobe for any season.
Ordering & Account
How do I create an account?
You can create an account during checkout or by visiting our account registration page. Having an account lets you track orders, save your shipping information, and receive updates about new arrivals and special offers.
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Can I modify or cancel my order after placing it?
We process orders quickly to get them to your family as soon as possible. If you need to modify or cancel your order, please contact us immediately at [email protected]. We’ll do our best to accommodate your request if your order hasn’t entered the shipping process yet.
Shipping & Delivery
What are my shipping options?
We offer two convenient shipping methods:
- Standard Shipping ($12.95): Delivered via DHL or FedEx within 10-15 business days after processing (1-2 business days)
- Free Shipping: For orders $50+, delivered via EMS within 15-25 business days after processing
Pro Tip: Combine multiple family members’ orders to reach the $50 threshold and enjoy free shipping!
Do you ship internationally?
Yes! We ship worldwide, excluding some remote areas in Asia and other regions. Our carriers provide reliable service to most global destinations. During checkout, you’ll be able to see if we deliver to your location.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information. You can use this to follow your family’s fashion journey from our warehouse to your doorstep! If you have any questions about your tracking, our customer service team is happy to help.
Returns & Exchanges
What is your return policy?
We stand behind our products with a 15-day return policy from the date of delivery. If any item doesn’t meet your family’s expectations, simply contact our customer service at [email protected] to initiate a return.
Who pays for return shipping?
Return shipping costs are the customer’s responsibility unless the item arrived damaged or incorrect. We recommend using a trackable shipping method for returns.
How long does it take to process a refund?
Once we receive your returned item, we’ll process your refund within 5-7 business days. The time it takes for the refund to appear in your account depends on your payment provider.
Contact Information
How can I contact customer service?
Our friendly customer service team is always here to help! You can reach us at:
- Email: [email protected]
- Mailing Address: 11724 Rushmore, Oklahoma City, US 73162
Didn’t find the answer you were looking for? Don’t hesitate to contact us – we’re happy to help with any questions about your family’s fashion needs!