Privacy Policy

At One Family Clothing, we value the trust you place in us when shopping for your family. This Privacy Policy explains how we collect, use, protect, and share information about you when you visit our website onefamilyclothing.com or make purchases from us.

1. Information We Collect

To provide you with the best family shopping experience, we collect the following types of information:

• Personal Information: When you create an account, place an order, or contact customer service, we collect information such as your name, email address, shipping address, payment details, and phone number.
• Order Information: Details about the products you purchase (including sizes, colors, and quantities) and your purchase history.
• Device and Usage Information: We automatically collect information about your device and how you interact with our site, including IP address, browser type, pages viewed, and referring URLs.
• Location Information: We may collect general location data to provide relevant shipping options and comply with regional regulations.
• Communication Data: Any correspondence between you and our customer service team.

2. How We Use Your Information

We use your information to:

• Process and fulfill your orders for family clothing and accessories
• Provide customer support and respond to inquiries
• Improve our website, product offerings, and shopping experience
• Send you order confirmations, shipping notifications, and service messages
• Prevent fraud and enhance the security of our website
• Comply with legal obligations and enforce our policies
• With your consent, send you marketing communications about products that might interest your family

3. Sharing of Information

We may share your information in the following limited circumstances:

• Service Providers: We work with trusted third parties who assist with payment processing, shipping, marketing, and website operations. These partners only receive the information necessary to perform their services.
• Legal Compliance: We may disclose information when required by law or to protect our rights and the safety of others.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, customer information may be transferred as part of the transaction.

We never sell your personal information to third parties for their marketing purposes.

4. Data Storage and Security

We implement appropriate technical and organizational measures to protect your personal information:

• All payment transactions are processed using 256-bit SSL encryption
• We never store full credit card details on our servers
• Regular security audits and vulnerability testing
• Limited access to personal information within our organization

While we take reasonable precautions, no internet transmission is completely secure. We encourage you to use strong passwords and protect your account information.

5. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: You can request a copy of the personal information we hold about you.
• Correction: You may update or correct your account information at any time.
• Deletion: You can request deletion of your personal information, subject to legal retention requirements.
• Marketing Preferences: You can opt-out of marketing communications at any time by using the unsubscribe link in our emails.
• Account: You may deactivate your account by contacting customer service.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and shopping cart items
• Analyze site traffic and improve performance
• Provide personalized product recommendations for your family
• Measure the effectiveness of our marketing campaigns

You can control cookies through your browser settings. However, disabling certain cookies may affect your shopping experience.

7. Children’s Privacy

While we sell children’s clothing, our website is not directed at children under 13. We do not knowingly collect personal information from children without parental consent.

8. International Data Transfers

As we serve customers globally (excluding some Asian and remote regions), your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for these transfers.

9. Changes to This Policy

We may update this Privacy Policy periodically. The “Last Updated” date at the top of this page indicates when changes were made. We encourage you to review this policy occasionally.